"My brother and I were to be at Mom's apt that morning to finish packing her things and crew was scheduled to arrive at 1:00 PM. Very sadly and unexpectedly, Mom passed away the evening before (3/17). Needless to say, my siblings and I were very upset! I called Suzanne that morning, told her what had happened and gave her my address as delivery location. Even though extremely difficult to do, my brother went over to Mom's apt to begin to finish packing up. The crew arrived at exactly 1:00, had already been informed about Mom's death and just could not have been more understanding and helpful. They helped my brother with last bit of packing, made a stop at Goodwill to drop off a couple things we wanted to donate, went to my sister's house to take a sofa and table and then came to my house. Once here, they were great with putting boxes and furniture, very carefully, in an area of garage and brought a couple pieces in the house. I can not begin to express the gratitude we felt for the caring and compassionate manner in which Suzanne and certainly the crew (I, unfortunately, do not know their names) took care of what we needed done during an extremely difficult and sad time! A week later, I received a hand written note from Suzanne expressing her and the company's condolences AND Mom's obituary cut out of the Observer in case we needed more copies!! I just can not thank Easy Movers enough for the extraordinary "beyond the call" service they provided!"